No Refund Policy
Thank you for shopping at metanoia. We appreciate your business and your interest in our brand. Please review our no-refund policy, which applies to all purchases made through our website.
All Sales are Final
Once an order has been confirmed, we do not offer refunds or exchanges for any products unless the item is defective or if you have received the wrong item.
Defective or Wrong Item
We take pride in the quality of our products. However, if you believe you have received a defective item or if we have sent you the wrong item, please contact us immediately at metanoia@m3tanoia.com with the following information:
- Order number
- Description of the issue
- Photographic evidence of the defect or the wrong item received
Upon receiving your email, we will conduct a thorough review and respond within 3 business days to provide you with instructions on how we will proceed.
Damaged Items
If your item has been damaged in transit, please inform us within 12 hours of delivery at metanoia@m3tan0ia.com with a description and photographic evidence of the damage. We will assess the situation and, if appropriate, send you a replacement item or refund subject to availability.
Exceptions / Non-returnable Items
Certain types of items cannot be returned, such as custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Exchanges
The only exception to our no refund policy is if we send you the wrong size or item. In such cases, we’re happy to exchange it for the correct one. Please email us within 3 days of receiving your order at metanoia@m3tan0ia.com to arrange an exchange.
Questions
If you have any questions or concerns about our policy, please email us at metanoia@m3tan0ia.com
Off-White c/o Virgil Abloh™ embarks on a new narrative where free thinking inspires a pioneering format for the future, where the age of imagination is the product of reality.
Inspired by Virgil’s vision and approach to his art, Off-White™ nourishes a collective of creative minds that represent the best in their category and have a strong and personal connection with Virgil. Ibrahim’s relationship with Virgil and Off-White™, born and nurtured through Instagram DMs, blossomed both personally and professionally over the last 3 years creating a strong bond based on mutual respect and shared values.
“Making a successful luxury brand in nine years is genius. It’s a feat that I admire and hope to continue building upon with a rich legacy. He revolutionised streetwear and luxury that crosses generations and decades. He showed the world that the underrepresented, the underdogs and Black people, in particular, have brilliant minds and can push and compete equally in the establishment. He inspired hope and brought about change.” - Ibrahim Kamara, Art&Image Director Off-White™