Shipping & International Shipping Policy
Our commitment is to get your items to you swiftly and efficiently. Here's everything you need to know about our shipping process. After an order has been placed you automatically agree to our shipping policy.
Ready-to-Ship Items: Allow us a maximum of 1 week to process and dispatch your order.
Pre-Order Products: For items on pre-orders, please expect a shipping timeframe of 15-50 business days following the closure of the pre-order period.
International Shipments: It's important to note that for orders shipped outside North America, any applicable import duties, taxes, or fees are the responsibility of the recipient. These charges are not covered by Metanoia and should be settled upon delivery. We do not offer refunds for items returned due to unpaid customs charges.
Package Responsibility: Once we hand over your parcel to the carrier, Metanoia is not liable for any loss or damage that occurs in transit. Nevertheless, we are more than willing to assist you with the carrier's claim process to help locate any misplaced items.
Processing Time
All orders are processed within 3-5 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will contact you via email.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. We offer standard shipping for all orders, with an estimated delivery time of 3-20 business days.
Delivery Estimates
After processing, items typically arrive within the following timeframe:
- Standard Shipping: 3-12 business days
Please note that these are estimates and actual shipping times may vary. We do our best to ensure that your products reach you in the quoted time, but external factors can cause delays.
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order contains your tracking number(s). The tracking number will be active within 24 hours. All tracking information can be found in the tracking section on our website. Just enter your details to see the status of your shipment.
Customs, Duties, and Taxes
Metanoia is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Metanoia is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
Questions
If you have any questions about the status of your order, please refer to the tracking information found on our website. For additional inquiries, please contact us at metanoia@m3tan0ia.com and we will be more than happy to assist you.
Off-White c/o Virgil Abloh™ embarks on a new narrative where free thinking inspires a pioneering format for the future, where the age of imagination is the product of reality.
Inspired by Virgil’s vision and approach to his art, Off-White™ nourishes a collective of creative minds that represent the best in their category and have a strong and personal connection with Virgil. Ibrahim’s relationship with Virgil and Off-White™, born and nurtured through Instagram DMs, blossomed both personally and professionally over the last 3 years creating a strong bond based on mutual respect and shared values.
“Making a successful luxury brand in nine years is genius. It’s a feat that I admire and hope to continue building upon with a rich legacy. He revolutionised streetwear and luxury that crosses generations and decades. He showed the world that the underrepresented, the underdogs and Black people, in particular, have brilliant minds and can push and compete equally in the establishment. He inspired hope and brought about change.” - Ibrahim Kamara, Art&Image Director Off-White™